Sharis Cafe And Pies

To whom this concerns:

Please refund my order of $22.67 order # 246613****804****. The Shari's I ordered -(2 pie shakes one banana-cream, one cherry-chocolate, and one slice of marionberry-cheese cake) -from in Gresham, Or.

on Burnside at 1979 NE Burnside road. They were out of ice cream upon arriving to pick my order. The waitress apologized saying she couldn't find my information to call me. She directed me to this email address in my confirmation email, so I could get a refund.

I sent 2 emails to the guest services Dept email and this is my third email w/o a response.

Please refund me asap as my bank can take days to deposit it back to my acct. It's already been 5 days and I haven't heard back from Shari's at all, let alone received a refund.

Thank you for your time and service,

Best,

Rachael Chesbrough

I've tried this restaurant several times at three different locations. The food is average...akin to Dennys.

Nothing to be excited about. The service is awful. Every location I e been to is the same...slow and slower. As I sit here typing this review, I've been waiting 45 minutes for a prime rib dinner and salad.

I finally got my Pepsi after 30 minutes. I can clearly see the kitchen is busy, but they seem to be favoring pick up orders over in lobby orders. My time and money is just as important as the puck up customers. Even more so since I am here with cash in hand.

If a restaurant has so many pick up orders that it can't serve its dine in orders timely, then ease up on one or the other. I find this completely unacceptable and will not return. ps..I finally got my dinner.

No salad. Now I have to eat it after dinner or steak will get cold.Go

Today, August 20th 2023, my bride and i visited your store in Shoreline,WA number 196. While i was otherwise occupied, my bride was questioned by Alondra and her supervisor about her visiting this store "2-3 weeks ago".

Both individuals were upset that my bride Rebecca, had made a purchase using a gift card that apparently had some issues. After i joined her at the table, Alondra repeated her concerns to me. The problem i have with thisis, I nor Rebecca have visited the store during this time nor have we EVER use a gift card. Alondra was very steadfast in her argument that it was Rebecca and she had used a gift card.

We brought up the possibility of her being mistaken and that set her off stating "i dont habr to be offended by you" and we asked for her name whixh she refused to give.

Now we do not have an issue with Sharis but, we do not nor should we be subjected to these type of hostile, aggressive acts by yours or anyones employees. A; if it is an issue with the gift card, dont those automatically give an error when using them? b; if the employee doesn't have the name or, at least a picture with the person using the questionable card How in the world can you confront a couple wrongly about the issue you had? c; How can you accept this type of behavior from your employee and a SUPERVISOR?

This seems VERY WRONG TO ME AND MAKES THIS AGGRESSION EVEN MORE DISTURBING THAT YOUR SUPERVISOR IS ALLOWED TO PARTICIPATE IN THESE UNWARRANTED ACTIONS!!!

If you have any questions regarding this incident, please feel free to contact me at the sending email.

Otherwise, please let me know what actions you are taking to prevent this from happening again.

Thank you for your time,

Kind Regards,

Bert A. Osborne

Went and ordered lunch had chicken fried steak, poached, eggs gravy on the side when the waitress delivered the food she was staring at my food rather unusual. She said it down sit Ill be right back with your gravy by the time she brought the gravy back I said theres a piece of ice on my hashbrowns and she said how did that get there and I said well I am only drinking coffee.

Theres no ice at this table and you were staring at it when you said it down. Why did you even put it down? She said, do you want just new hashbrowns with the meal remade I said the meal remade in the meantime The waitress with her gloves went and cleared off two other tables stuck her fingers in the top of the glass to pick it up, and I noticed her fingers were in the other customers water. She put it in the tray where they put dirty dishes immediately walked to the kitchen.

I watched her from the counter. She picked up my food, and brought it back, and I said I cannot in good faith eat that she had your fingers in somebody elses drink and clean dirty tables and you never changed your glove.

I asked to see the manager the manager was not available for me to get the waitress said your meal would be free and I said of course its free. Im not eating it and I left.

My husband and I have been customers of Sharis restaurant since it first opened in our city of Union Gap, Washington. We loved the food and especially all the people who worked there.

They made us feel less like patrons, and more like friends. It has always been our favorite place to go. Conveniently located made it more ideal. So when it recently closed we were shocked and disappointed.

We have another Sharis in our valley but they are located far to the west and their water supply is chlorinated and not filtered, which means we can never order a soft drink or just have plain water.

In our city the water is untreated well water. So it is with great sadness we hate to see our Sharis leave our little town.

Went to Sharis in Redmond, Or this am. Waited 1 1/2 hours to get our cold breakfast.

When complained to manager, he was so rude and sarcastic that 3 people waiting to be seated left the restaurant because of his behavior. Im 74 yrs old and have neveff to been spoken to like he did as far as so bad, so sad. There were large groups that were seated after us that were already done with their meals when we left our cold food that had just arrived on our table. Poor attitude was consistent from manager to servers.

Service here stinks and someone needs to intervene.

Gentleman leaving at same time arrived after us, said he had returned their order twice before it was right. I wasted my time and still left hungry!

Took my mom to have dinner in the Lancaster Dr, Salem, OR, Sharis restaurant tonight. Ordered French dip and eggs Benedict as they only had one order of French dip.

Had to wait for our coffee which was ok. Took forever to get our food as there was only one cook, which we understood. All our food was cold, forgot our French dip sauce and was cold when we got it. Took almost 10 minutes to microwave it.

15 minutes for new hot fries. We had to ask for refills of coffee. After being there for 90 minutes we finally were told our eggs Benedict was almost ready by a different server. By this time we were done and said we did not want it.

Our server was very rude and I asked to see the manager. The manager was very condescending to my 78 year old mother and me. No one apologized once. The manager said we ate it so it must of been ok and had to pay for it.

Told her we havent even got half our meal yet as we only had the French Dip and fries we shared. She got very rude and kicked us out. I said I was fine paying for what we ate. She basically said to get the F out of the restaurant.

Ive been going there for over 20 years and have always had great food and service.

Im absolutely embarrassed and upset on how we were treated and talked to in front of other customers. May never go to a Sharis restaurant again.